Question 1

Who do I contact if there is a maintenance issue after / off hours?

Accepted Answer

Please call  emergency maintenance line 330-531-8982 (follow prompts) for URGENT matters only. For any life threatening injuries, please call 911.

Non Urgent Issues: 
Please submit all maintenance issues using the Real Page account online.
1.  Log into your tenant web access (TWA) account.
2. Select ‘Service Issue’
3. Select ‘Add Service Issue’
4. Include all details of the issue occurring including location (bathroom, kitchen, etc.)
5. Click “Submit”- all service orders will be received immediately.
All maintenance requests will be responded to within 24 hours or sooner during business hours (Monday- Friday  9AM-4PM)- once the request is received

* Note: Please submit ALL service items in your Tenant Web Access account. This will ensure all service orders are recorded and responded to in a timely manner.

Question 2

Who is responsible for utilities?

Accepted Answer

At Gold Zone Ridge residents are responsible for the following utilities:

- Electricity (Ohio Edison)

If tenants are responsible for setting up and paying utilities and fail to complete the process, GZR will receive the bill(s), and bill back the property accordingly.

Tenants will be assessed a $25 admin fee for the first month and a $50 admin fee each additional month following.

Question 3

How do I set up my utilities for my property / unit?

Accepted Answer

Please contact the following provider(s) to setup utility:

Electric: Ohio Edison – 800.633.4766

*We recommend contacting these companies early as they are normally busy during moving times.

Question 4

When is rent due?

Accepted Answer

The first (1st) of each month.

Question 5

How do I register my pet?

Accepted Answer

We welcome your furry family members! There is a non-refundable fee of $150 per pet upon signing a lease and a $35 per month per pet charge. There is 2 pet maximum per apartment.

Please provide the following information by sending it to leasing@goldzonerentals.com 
- Pet Type
- Pet Description (Breed, Color)
- Pet Vaccine Record
- Pet Image

Some restrictions may apply, so please contact us for more details.

ANSWERS TO YOUR QUESTIONS

Who do I contact if there is a maintenance issue after / off hours?

Who is responsible for utilities?

How do I set up my utilities for my property / unit?

When is rent due?

How do I register my pet?